Reference

Terms and Conditions That Protect Your Play

When you open an account with us, you agree to the terms that keep your wallet, account access and payouts secure.

Account ownership rulesPayment and withdrawal termsGame play conditions
tglup Terms and Conditions That Protect Your Play
REACH OUR TEAM

How to Contact Us About Terms Questions

Live Chat Our support team in Bandung is online 07:00–23:00 every day.
Email Support Send detailed questions to [email protected] and expect a reply within 8 hours on weekdays.
Account Settings Log in to your profile, go to Settings → Account → Preferences, and you…
ACCOUNT INTEGRITY

How We Handle Your Data and Account Safety

Data Retention

We keep your account records, transaction logs and identity documents for 7 years after closure to comply with local financial…

Payment Verification

Before your first withdrawal, we ask for a photo ID and proof of address — a utility bill or bank…

Session Security

Your session expires after 30 minutes of inactivity.

Cookies and Tracking

We use cookies to remember your login, track your gameplay for fair-play audits, and prevent fraud.

Dispute Access

If you believe a game outcome was unfair, or a withdrawal was delayed, email support@tglup.

Policy Updates

We notify you 14 days before any material change to these terms — either by in-game message, email, or dashboard…

Frequently Asked About tglup Terms

No. Each email address and phone number can open only one active account. If we detect multiple accounts linked to the same person, we'll merge them and may hold funds pending verification. This rule keeps our games fair and prevents bonus abuse across accounts.

Click 'Forgot Password' on the login page and enter your registered email. We'll send a reset link valid for 2 hours. Create a new password at least 8 characters long, with a mix of letters, numbers and symbols. If you don't receive the email, check your spam folder or contact live chat.

Yes. If you report an unauthorized deposit within 30 days, we refund the full amount to your payment method while we investigate. That investigation takes 7–10 days. Keep your payment app receipts as proof of any transfer you question.

We can suspend or close your account immediately if we find rule violations — like using stolen payment details, colluding with other players, or attempting to hack our systems. We'll email you the reason within 24 hours and explain how to appeal through [email protected].

You can pause your account for 7, 30 or 90 days via Settings → Account → Time Out. During that period, you cannot log in or deposit, but your balance stays intact. After the break ends, your account reactivates automatically, or you can request early reactivation by contacting live chat.

Email [email protected] immediately with your account ID and a description of the unauthorized activity. We'll freeze your account within 1 hour, review transaction logs, and either refund losses or explain what happened. Always enable two-factor authentication in your settings to prevent future breaches.

Yes. Log in, go to Settings → Account → History, and download a full CSV file of your deposits, withdrawals, and game rounds from the last 90 days. For older records, email [email protected] and we'll send statements from up to 7 years of play on request.