Reference

How tglup Handles Your Personal Data

Your personal information — from account registration details to payment records via DANA, OVO, GoPay, and QRIS — is handled under a clear, documented policy that you can…

No third-party data salesDANA, OVO, GoPay, QRIS records protectedAccount data encrypted at restRetention periods clearly definedErasure requests accepted via support

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What Data We Collect and Why

tglup Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, email address, phone number, and device identifiers. When you make deposits or withdrawals through DANA, OVO, GoPay, or QRIS, we log transaction references and timestamps — not your full wallet credentials. This data lets us verify your

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identity, process your payments accurately, and detect unusual activity on your account. Our services depend on local law and are directed at you where local law permits. Data is stored on servers with AES-256 encryption, and access is restricted to authorised operations staff only. We do
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not share your information with marketing third parties.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how we store your information, want to request a correction, or need your data erased, our privacy support team is…

DATA HANDLING PRACTICES

Six Ways We Protect Your Information

From the moment you create an account to the point you request deletion, every stage of your data lifecycle follows a written internal protocol.

Encrypted Storage

All account data — including your registered phone number and QRIS payment references — is stored using AES-256 encryption.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand which pages work well.

Payment Data Isolation

Your DANA, OVO, and GoPay transaction logs are stored separately from your profile data.

Data Retention Limits

We keep your account data for as long as your account is active.

Access on Request

You can request a full export of the personal data we hold on you at any time.

Policy Update Notices

When we update this privacy policy in a material way, we send a notification to your registered email at least…

Your Privacy Policy Questions, Addressed

These are the questions we receive most often about how your data is handled at tglup. If your question is not covered here, use the Live Chat or in-account form described in the contact section above and our privacy team will respond within 48 hours.

We collect your full name, email address, mobile number, and date of birth. After your first deposit — whether via DANA, OVO, GoPay, or QRIS — we also log the transaction reference and timestamp for verification and fraud prevention.

We do not sell or rent your personal data to any third party. We share data only with payment processors needed to complete your DANA, OVO, GoPay, or QRIS transactions, and only the minimum fields each processor requires.

Log in and go to Account Settings, then select 'Privacy Request' and choose 'Export My Data'. We prepare a downloadable file and send it to your registered email within five business days of your submission.

Yes. Submit a deletion request via Live Chat or the in-account form. Transaction logs are kept for 12 months after closure for audit purposes, then permanently deleted. All other profile data is removed within seven days of your request.

We use essential cookies to keep your session active and optional analytics cookies to improve page performance. You can decline optional cookies from the consent banner on your first visit, or update your preference in browser settings at any time.

We email your registered address at least 14 days before any material change takes effect. The updated policy is also posted on this page with a revised effective date so you can compare versions if needed.

Staff can see transaction references and amounts needed to verify deposits and withdrawals, but never your full wallet credentials or PIN. Payment data is stored in an isolated environment requiring dual-staff authorisation to access.

How tglup Handles Your Personal Data

How to Contact Us About Your Data

Six Ways We Protect Your Information

Encrypted Storage

Cookie Transparency

Payment Data Isolation

Data Retention Limits

Access on Request

Policy Update Notices

Your Privacy Policy Questions, Addressed

01 What personal data does tglup collect when I register?

02 Does tglup share my data with other companies?

03 How do I request a copy of all the data tglup holds about me?

04 Can I ask tglup to delete my account and all related data?

05 How does tglup use cookies, and can I turn them off?

06 How will I know if tglup's privacy policy changes?

07 Is my QRIS or GoPay payment information visible to tglup staff?

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