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Your Rights and Our Legal Commitments

tglup operates under a clearly defined legal structure so you know exactly where you stand — your account data, transaction records via DANA, OVO, GoPay and QRIS, and…

Account TermsPrivacy PolicyQRIS & DANA TransactionsData Retention RulesJurisdiction Conditions
tglup Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us About Any Legal Matter

If you have a question about our terms, your data rights, or how a specific policy applies to your account, our legal and compliance support team…

Live Chat Start a live chat session directly from your account dashboard — available 08:00 to…
Email Support Send a detailed legal query to our compliance inbox.
In-Account Ticket Log a formal legal request through the Help section inside your account.
ACCOUNT & DATA HANDLING

How tglup Protects Your Legal Interests

Our security and data practices are built around the principle that your account information belongs to you.

Data Encryption

All account and payment data — including DANA and OVO transaction logs — is encrypted in transit and at rest…

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page performance.

Account Security

Two-factor authentication is available on every account. We recommend enabling it via the Security tab.

Data Retention

We retain transaction records for five years in line with standard financial regulation. After that period, records are anonymised.

Access Requests

You have the right to request access to all personal data we hold.

Jurisdiction Conditions

Whether a specific game category or payment method is available to your account depends on local law.

Common Legal Questions Answered

The questions below cover the legal topics we receive most often — from how your data is handled to what happens when our terms change. If your question is not listed here, reach us via live chat between 08:00 and 23:00 WIB or submit a support ticket from inside your account.

Your account agreement is governed by our terms of service, and where local law applies, those national rules take precedence. Access to specific services always depends on local law and your country of residence at the time of registration.

Open a ticket through the Help section inside your account and select 'Data Access Request'. We verify your identity first, then deliver a full export of your stored personal data within 14 days of that verification step.

Yes. Submit a deletion request via our compliance email or in-account ticket system. We will erase personal identifiers within 30 days, except for transaction records we are required to retain under applicable financial regulation for up to five years.

We send a notification email to your registered address at least seven days before major term changes take effect. Minor editorial changes take effect immediately and are logged in the version history at the bottom of the terms page.

All DANA, GoPay, OVO and QRIS transaction logs are encrypted using AES-256 and stored on access-controlled servers. We do not share transaction data with third parties outside of legally mandated reporting obligations.

Any remaining balance in your account wallet is returned to you via your last verified withdrawal method — DANA, OVO, GoPay or QRIS — within three business days of closure confirmation. We do not hold or forfeit balances on account closure.

Contact our compliance team via the in-account ticket system or the legal support email. Provide your account ID and a description of the dispute. We acknowledge all legal concerns within 24 hours on business days and resolve most cases within seven working days.